Information Technology

About Information Technology Directorate

MEFCC IT directorate has been established in July, 2015 with one director and two experts. The directorate is expected to create enabling environment to the MEFCC to increase efficiency. The directorate is responsible to transform the MEFCC workplace by enabling end user capabilities through access to data & services anywhere, anytime.

MEFCC, IT Mission

Enable the MEFCC mission through excellence in information technology.

MEFCC, IT Vision

MEFCC IT enables secure resilient capabilities to achieve interoperability, information sharing, and unity of effort for MEFCC and its partners.

IT services

  • Network administration
  • Database administration
  • Web administration
  • Maintenance, training and support


  • People First: Our workforce is our priority. We create an open, honest, caring workplace where individuals have opportunities to test their potential.
  • Secure: We are multi-threat and all-hazard ready. We have a smart, effective, efficient, risk-based approach to security. We are prepared and resilient.
  • Innovative: We provide the information and tools to enable innovative problem solving. We partner with industry to bring smart innovations from the private to the public sector.
  • Integrity: We do no harm. We are transparent and fair.
  • Results Oriented: We are flexible, responsive, and service minded. We recognize the urgency of our missions.
  • Efficient: We are cost effective, efficient, and look for innovative solutions. We share resources.
  • Collaborative: We choose to partner first, to coordinate and leverage efforts. We are interoperable and integrated.


Goal 1: Workforce Goal 2: Innovative Technology Goal 3: Service Delivery Goal 4: Cyber-security Goal 5: Governance & Accountability
Attract & develop an engaged & skillful IT workforce to ensure long-term mission success. Transform the MEFCC workplace by enabling end user capabilities through access to data & services anywhere, anytime. Establish a model for continuous business process improvement that enables transparent, data-driven decisions & rapid delivery of high quality IT capabilities. Empower MEFCC & its partners to operate secure IT systems & networks, keeping ahead of evolving cyber threats. Improve the IT environment through the maturation of IT governance & accountability.

1.1 Attract, develop & maximize retention, engagement & productivity of a high-caliber IT professional workforce through inclusive, effective leadership & investment in succession planning & employee development.

1.2 Solidify a unified culture of mission-focused & results-oriented performance across the MEFCC IT community to increase organizational performance.

1.3 Enable the MEFCC workforce to execute its responsibilities more effectively through access to data & technology.


2.1 Optimize the end user experience with data, access, & services, providing cost efficiencies & workforce productivity.

2.2 Develop interoperable technologies that enable detection of & resilience against threats.

2.3 Advance the implementation of the Homeland Security Information Sharing environment.

2.4 Enable end-to-end delivery of mobile solutions that enhance enterprise-wide mobile computing capabilities for successful mission outcomes.


3.1 Enhance IT capabilities of MEFCC & its partners by ensuring operational excellence, framed by service level agreements that meet the requirements of the mission.

3.2 Create a customer service model to improve delivery of high quality IT services, including transparent expenditures & consumption based costs.

3.3 Advance the adoption of scalable, flexible, cost-effective, accessible services through enterprise & brokered service offerings.

3.4 Promote effective, timely, & informed decision-making through analytic, knowledge-based technologies & workflow process re-engineering.


4.1 Adopt risk-based common policies & best practices that meet & anticipate compliance standards to effectively eliminate vulnerabilities & mitigate cybersecurity threats.

4.2 Enable secure communications to effectively support the mission of MEFCC & its partners.

4.3 Enhance the MEFCC security model by moving to a next-generation network security architecture that accommodates public cloud services, improves on current PEP structure, & integrates new technologies.


5.1 Streamline reporting processes to allow for increased focus on workload productivity.

5.2 Improve transparency of IT costs through enhanced service & performance metrics.

5.3 Employ robust governance processes for guiding IT investments that includes roles & responsibilities at both MEFCC Headquarters & Component levels.

5.4 Promote strategic sourcing or other procurement vehicles capable of enabling mission critical activities for more efficient & cost-effective provision of services.

An engaged IT workforce that possesses relevant skill sets, provides innovative IT solutions & works collaboratively to support mission demands. IT resources, including networks, systems & data, are available for the right people, at the right time, in the right locations, for improved mission execution. The MEFCC workforce is mobile, interoperable & secure. IT services operate in accordance with service level agreements. IT business processes support the transition from traditional service provider models to new broker models, including transparent, consumption based billing. IT systems & networks are proactively managed & monitored to ensure weaknesses are identified, compliance with best practices is maintained & risk-based strategies are in place to adjust to rapid changes in the threat landscape. Enterprise IT governance & management practices drive decision-making to achieve efficiencies, maximize investment value & optimize IT support for successful mission outcomes. Roles & responsibilities are clearly defined, ensuring transparency & accountability.

IT Structure


Team Name and Responsibility

No Team Name Team Responsibility
1 Network Team
  • Installing network and computer systems
  • Maintaining, repairing and upgrading network and computer systems
  • Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems
  • Monitoring network and systems to improve performance
2 Web Team
  • Collaborate with development teams to discuss, analyze, or resolve usability issues.
  • Identify or address interoperability requirements.
  • Track, compile, and analyze web site usage data.
  • Document application and web site changes or change procedures.
  • Develop or document style guidelines for web site content.
  • Test backup or recovery plans regularly and resolve any problems.
3 Maintenance and Support Team
  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
4 Database Team
  • Establishing the needs of users and monitoring user access and security;
  • Monitoring performance and managing parameters to provide fast responses to front-end users;
  • Mapping out the conceptual design for a planned database;
  • Considering both back-end organization of data and front-end accessibility for end-users;
  • Refining the logical design so that it can be translated into a specific data model;
  • Further refining the physical design to meet system storage requirements;
  • Installing and testing new versions of the DBMS;
5 Add-hock Team
  • Provide training for MEFCC staff
  • Has responsibility to provide general assistance for other directorates related to it
  • Participate in other non technical issues such as planning, reporting
  • Engage in other activities as required by the director

Contact the director

Director Full Name Contact Address Educational background


Email: MSc. in Information Technology
Mobile: 0910221707
P.O.Box: 12670
Office Phone:
Building: B
Floor and Room: Bround, 101

IT Staff List

No Full Name Position Email Phone